There is a difference between customer care and customer service. We at J3 know and live the difference. This vintage notion of customer care is the driving force and heartbeat of J3. Without it, J3 wouldn’t exist as it does today. Which is why it is one of our three core values and why we are changing the industry for the better.
Our passion for customer care started with our mother. We were raised, rooted, in the meeting of the needs of others. Those skills and passion were further developed in previous occupations and life experiences; as an educator and an airline professional. If we can take care of children and manage the needs of flight passengers, we absolutely can take care of you and your business. Your business is our business and we treat it as such. You are not just a customer name and number. We see beyond. We see the lives your business impacts.
When you work with J3, we take the time to listen to your needs and goals. And anticipate future needs and wants. One size does not fit all. Collaboration and customization are key. You will always talk to a live person and every member of J3 is involved, not just one person. You get a team with J3. You get innovative and personalized solutions. You get customer care.
We handle the headache-inducing tasks that often get pushed aside, but that are critical to a fleet continuing to do business. We stay current with laws and regulations in every state we operate so that your business continues to run smoothly. We not only take care of the mundane tasks, but are constantly striving to push the boundaries of what services we offer to you, our customer.
Providing what is necessary for the health, welfare, maintenance and protection of your company is what we do. And we do it better than anyone else.